--- description: Dowiedz się wszystkiego na temat ProProfs Help Desk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.pl/software/200141/proprofs-help-desk Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/200141/proprofs-help-desk?page=2) > Od firm w fazie zalążkowej po międzynarodowe koncerny — tysiące firm wybiera ProProfs Help Desk, aby rozwiązywać problemy klientów. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: ProProfs Help Desk? Obsługuje firmy z każdej dziedziny, niezależnie od tego, czy firma zajmuje się marketingiem, opieką zdrowotną, wsparciem klienta czy inną branżą. Obsługuje również firmy różnej wielkości, od nowopowstałych po duże przedsiębiorstwa. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.9/5** | 14 Recenzje | | Łatwość użytkowania | 4.9/5 | Based on overall reviews | | Wsparcie klienta | 4.9/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: ProProfs - **Founded**: 2008 ## Commercial Context - **Cena początkowa**: 15,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPad (mobilny) - **Supported Languages**: angielski - **Available Countries**: Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Aruba, Australia, Bahamy, Bahrajn, Barbados, Belgia, Belize, Bermudy, Brazylia, Brytyjskie Wyspy Dziewicze, Chiny, Chorwacja, Curaçao, Dania, Dominika, Dominikana and 75 more ## Funkcje - Alerts/Escalation - Analityka - Ankiety i informacje zwrotne - Autoresponders - Komunikacja wielokanałowa - Makro/szablonowe odpowiedzi - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Portal samoobsługowy - Pulpit - Raportowanie i statystyki - Raportowanie/analityka - Third-Party Integrations - Ustalanie priorytetów - Wsparcie klienta - Współdzielone skrzynki odbiorcze - Zarządzania biletami zgłoszeń serwisowych - Zarządzanie bazami wiedzy - Zarządzanie umowami o poziomie usług (SLA) - Zautomatyzowany routing ## Integrations (1 total) - ProProfs Chat ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Systemy ITSM](https://www.capterra.pl/directory/30676/itsm/software) - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Missive](https://www.capterra.pl/software/152884/missive) — 4.9/5 (147 reviews) 4. [Front](https://www.capterra.pl/software/132901/front) — 4.5/5 (286 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Recenzje ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 października 2021* | Oprogramowanie komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Wady**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 maja 2024* | Praktyka lekarska | Recommendation rating: 9.0/10 > > **Zalety**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Wady**: ProProfs Help has impressive price range and operational assistance. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 stycznia 2021* | Oprogramowanie komputerowe | Recommendation rating: 8.0/10 > > **Zalety**: It's very easy to use and has great customer support\! > > **Wady**: I wish the deployment would be upgraded for ios users. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 kwietnia 2024* | Żegluga | Recommendation rating: 9.0/10 > > **Zalety**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Wady**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **Zweryfikowany recenzent** | *27 listopada 2022* | Księgowość | Recommendation rating: 10.0/10 > > **Zalety**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **Wady**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data